Shipping Policy

At Hue Story by Reshma, we take great care in packing and dispatching your orders to ensure they arrive safely and beautifully.

Processing Time

• Ready-stock items are dispatched within 1–2 business days after payment received.
• Pre-order and custom-made items will have individual processing times depends on the product.

During peak periods, dispatch times may be slightly longer.

Delivery Timeframes

• Standard Shipping: 3–7 business days
• Express Shipping: 1–4 business days

Please note that delivery times are estimates and may vary depending on your location and carrier delays.

Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your shipment.

Incorrect Address Details

Please ensure all shipping details is correct before placing your order. We are not responsible for delays or lost parcels resulting from incorrect address details provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date, and we will do our best to assist.

Contact Us

For any shipping enquiries, please contact us via:
Email: huestorybyreshma@gmail.com
Instagram: @huestorybyreshma

Thank you for shopping with Hue Story by Reshma. We appreciate your support and look forward to being part of your style story. 💛